New Patient Resources

New patient appointments are scheduled with Physicians only.

Due to this protocol there can sometimes be a wait to get an appointment with a provider.

For this reason it is so very important to keep your scheduled appointment if at all possible.

We call our new patients one week prior to their appointment to confirm and then we send out an automated reminder 48 and 24 hours prior to your appointment.

We want to make every effort to allow you to cancel and reschedule your appointment so that other patients may be seen if they have a need.

If you fail to cancel your appointment or if you no show the provider could possibly deny future appointments to you.

Please make all reasonable effort to contact us with rescheduling needs.

You can call our office at (423) 478-1050 or if you are sick and need an immediate appointment, “click here” to schedule with our Physician’s Assistant.

As we take most insurances, please contact your insurance directly to make sure we are in network.

Many of our providers are taking new patients. Please call us at (423)478-1050 to make an appointment.

Please call the office if you are going to be more than 10 minutes late.

It is always our priority to schedule our patients as soon as possible. There may be times that it is necessary for you to see our nurse practitioner or physician assistant for the earliest availability.

For a missed or no-show appointment, the provider may elect to terminate their relationship with you in the event of multiple appointments missed due to no show.

We make every effort to see a patient who is sick or needs same day care.

A Medicare Annual Wellness Visit is meant to enhance your health and focuses on your well-being through interviews and assessments of your lifestyle factors. You will be asked to fill out a health risk assessment before your appointment.

This visit aims to keep you healthy and give you the tools to have a good quality of life as you age. It also allows your health care team to review your health status, design a personalized prevention plan and connect you with critical preventive services covered by Medicare Part B.

• If you are on a controlled substance, you should be seeing your doctor every 3 months.
• If you are well, you should check up at least once a year with your doctor.
• When you are sick, please call us immediately.

Each provider may have different processes in place for test results. Please ask your provider how to expect to receive your results.

Call the office line at 423-478-1050 and leave the following information:

• Full name
• Date of Birth
• Your phone number
• pharmacy name (address if there is more than one)
• name and dosage of medications

You can also request a refill through the Patient Portal

Refill – we require refills be requested at least 48 hours for maintenance medications and 7 days for controlled substances.

If you have left a voicemail or a message through the portal with our nurse, please allow up to 24-48 hours for our nurse to listen to that voicemail or read the message and put in the refill to your pharmacy. You can contact your pharmacy after to get an accurate wait time on your prescription(s).

You should leave the patient’s name, patient’s date of birth, and a brief description of what you are calling about.

Please allow up to 24-48 hours for a response.

Call the office line at 423-478-1050 ext 136

Lab questions may be directed to the number for Path Group on your bill.

You can download the Healow app on your iPhone or Android. If you have any questions, you can call our office at (423) 478-1050.

You can call the office at (423) 478-1050 and leave a voicemail on the nurses line or send a message through the patient portal.

Download Ultrasound Prep Sheet

(888) 853-7312